It is understandable to be anxious about what to expect when meeting a new doctor.
Common questions asked by patients seeing a new doctor include:
Here is a small selection of patient testimonials kindly offered by some of Mr Cheung’s previous and current patients, which give some insight into what to expect All the patients involved have kindly given their consent to the publication on this website. To protect patient confidentiality, any identifying elements have been removed.
"As a senior nurse, I was very discerning in my choice of surgeon , and undertook significant research before deciding to have surgery. I am delighted that I chose David Cheung. From my very first email enquiry, through to discharge, David's communication was excellent. He gave me full explanations and information. My initial consultation was friendly and thorough and by the end I felt fully informed about what to expect, I had ample opportunity to ask questions and was very involved in agreeing with David the outcome we were planning to achieve. The actual surgical experience was positive and I only experienced minimal discomfort. I am delighted with the result of the surgery which has achieved the outcome David and I agreed resulting in a more youthful but natural look."
Dame Catherine Elcoat DBE
“ Dear David, I just wanted to thank you for your extreme dedication and professionalism in coming in especially to perform expert restorative surgery on this young girl on Tuesday morning. I saw her post-op yesterday and the difference compared to pre-op was remarkable and I’m sure will make a huge difference to her in the future. The mother and the girl herself are immensely grateful for your expertise and recognise the vast improvement they can already see…."
Mr JS Barry, Consultant Ophthalmologist, Dudley Group of Hospitals NHS Trust.
" Dear David, we just wanted to say that we are incredibly happy with the final result following our surgery. It has given us so much confidence and has really made such a difference to our lives. We would have loved to see you again but hope you'll understand that we'd rather just send a selfie. Either way they look amazing and we are just so happy with them. Thank you so much for taking the time with us, making sure we were always in the loop and your intricate surgical skills. Thanks so much…."
Miss CC and SC, Glasgow. Surgery performed: Double eyelid surgery/ Oriental Blepharoplasty with medial epicanthoplasty under local anaesthetic at the BMI Edgbaston Hospital.
“ Dear Mr Cheung, Oh what a surprise! How absolutely amazing-I am sitting on cloud 9-admiring myself! On the way home last Wednesday my great friend informed me that I looked like a panda, but she did at least buy me a big bag of frozen peas on the way! I was a little anxious at the thought of looking in a mirror but anticipation too over from fear! What I saw in the mirror was absolutely incredible. I was looking at a person whom I knew very well, but had not seen for many years. This was an absolutely amazing experience. My friends and I all agree. We are absolutely thrilled with the results of my meeting with you and your surgery. We can hardly believe what we are seeing! And now I don’t know how to thank you- for words aren’t adequate. But I will say, “Thank you, thank you, thank you!”-again and again for I am over the moon! I am thrilled beyond words and am looking forward to seeing you again to say “Thank You!’”
Dr JB (retired consultant anaesthetist, Worcestershire). Surgery performed: Combined bilateral upper eyelid ptosis correction with blepharoplasty under local anaesthetic at the West Midlands Hospital, Halesowen
”Dear Sir, thank you very much indeed for the surgery you performed on me, although it was it was recommend to improve comfort it has, how can I put it, benefitted my vision…I believe that the the eyelashes were scratching the lens so following the surgery when this scratching ceased the lens allowed what sight I still have to work better. Before the operation to my right lower lid, I was down to just the left eye for clarity and that is without significant peripheral vision; the right eye was just shapes and colour- in many circumstances the right eye was detracting from the vision in the left eye and often I found it better to cover my right eye. Since the operation I can see again in my right eye. At 60 years old, my GP had told me that I would eventually go blind. Last week though my wife and I went to the photography show at the NEC and I bought a new digital camera. With the wonders of this new technology I can see the results on my new television. For the first time in a long time, I felt confident enough in the future and with my vision to buy this new camera. For the first time in a long time I have felt optimistic enough to buy something like this. Thank you so much. At the age of 87, I am living for the now and the near future, not morosely managing decline. The world is full of people who complain but few notice the good things such as your exceptional service provided…”
Mr GR. Surgery performed: Right lower lid entropion correction at the Russells Hall Hospital, Dudley
" ..Dear Paula Clark, in today’s society people are very quick at making complaints but don’t voice gratitude and acknowledge outstanding professional care. Hence the following letter: I had the privilege of being referred to Mr Cheung a few years ago following the removal of an acoustic neuroma in 1999. I have had continued problems with my left eye since that date. Although it has not probable that I have been his greatest challenge, for me it is a significant irritation when dealing with all of my other medical conditions. I feel it important to mention from the beginning I had an emergency operation in Manchester, which left me with great anxieties re: any further treatment with my eyes. I cannot state this strongly enough. My first meeting with Mr Cheung was amazing. For the very first time in many years, I met a friendly professional who LISTENED. He took my history and talked to me about my concerns and issues that arose. He remained very professional throughout examinations and explained at a level of communication that suited me, exactly what he was doing and talked to me throughout. I don’t feel he understands exactly how good he is with using his holistic skills in communication. He is open and easy to communicate with, which immediately builds a trust between patient and professional. This in turn allows a patient to build confidence and trust. He is open and transparent in his working methods, which again builds trust. I have never felt excluded from my treatment, which I have felt so many times before, which promotes a sense of mistrust. He is a shining example to so many other staff in how to relate to patients and equally I’ve seen him communicate with other professionals and teach students in such a professional and dignified manner. (I hope the students realise how privileged they are.) He is very calming and will explain at a level suitable to the recipient about what is going to happen. Mr Cheung will give useful handouts thus allowing you to take the resources home to enforce all the verbal information given in appointments. His skills in theatre again are professional, calming and promotional to a patient’s holistic needs being met. As previously stated my mistrust with any procedures was a hurdle for me to overcome beyond belief. My first meeting with Mr Cheung restored my trust and allowed me to receive treatment with confidence in his capable professional care. Obviously patients talk in waiting rooms and I can honestly say I have never heard anything but positive feedback. He treats everyone with respect, his friendly persona and open, transparent method of working builds trust.... Please pass on my thanks to Mr Cheung. I hope he is as valued by the health authority as he is valued by the patients he treats….."
Miss SD. Letter to Chief Executive of Dudley Group of Hospitals NHS Trust
"….I was operated on by Mr David Cheung on the 15th October 2019 at the Westbourne Clinic for bi-lateral ptosis correction and upper blepharoplasty. The treatment I received from initial consultation to medical discharge was outstanding. The initial consultation was clinically careful, clearly explained and pleasantly conducted. Mr Cheung spent over an hour and a half at this meeting as he was concerned about some of the possible consequences of the surgery. As a result, he took considerable trouble to help me find a Motility Consultant to check that I would have no detrimental effects from the surgery. I left this first consultation with detailed printed information so that I could make an informed decision. The surgery itself was very successful and during the operation he explained clearly the processes as he proceeded through the stages of the operation.This was almost painless. He was calm, skilled and pleasant with both me and all the theatre staff .
The aftercare was outstanding with a clear and solicitous email early evening and details of how to contact him if there was a problem.This was not needed. After surgery, I followed his advice meticulously and had virtually no bruising. The scar tissue was treated with Dermatrix as advised and there are now no visible scars. The accuracy of the end result is truly remarkable…."
Mrs CJ (Worcestershire). Surgery performed: Bilateral upper lid blepharoplasty and ptosis correction at the Westbourne Centre, Birmingham
"....Hi, thank you so much for the photos [of my eyelids before and after the operation]. As you say, you can really tell the difference and I do feel more confident within myself and the headaches have lessened.I do appreciate your help and the friendly way in which you take care of your patients. Again, thank you so much..."
Mrs JC (Birmingham). Procedures performed: blepharoplasty of all 4 eyelids at the West Midlands Hospital, Halesowen
“........I underwent a blepharoplasty operation performed by Dr. Cheung. I would just like to say how professional and reassuring Dr. Cheung was throughout the whole procedure, leading up to, during and after the operation. Although only a minor operation I did have doubts about having it done because obviously if anything went wrong it would show! I am pleased to say that I am thrilled with the results, it's really improved the quality of my eyesight, put an end to the headaches and tiredness I was experiencing and even made me look a little younger! I am so pleased that I am considering having more surgery. I would recommend Dr. Cheung’s services to anyone in a similar situation.”
Mrs LB (Worcester). Surgery performed: Bilateral upper lid blepharoplasty with orbital fat sculpting at the Edgbaston Hospital, Birmingham
“...For many years I had a runny eye, having been told by a lady ophthalmologist to “live with it”. After two infections, my GP referred me to your department for September. However in June, it was infected, very inflamed with a pus discharge. Immediately, my husband took me to the eye clinic. A very kind nurse explained I had to go to eye casualty first and took us there. After examination by the casualty officer sent me to see you as an emergency. Being late afternoon, I was surprised to be able to see you so soon. I do appreciate your care and kindness. Antibiotics were prescribed which cleared the infection up. A date was booked for my operation.
I came in at 12.30pm, when all my details and BP were recorded. I also spoke to a lady anaesthetist and prepared for my op. They had trouble finding a pulse and I was told that the needle ( for the general anaesthetic) would hurt- it did! But the next thing I awoke and it was all over.
Back in bed, a drink with food and a visit from you who told me I could go home. Thank you and all your nurses and staff. All of them were so caring, friendly and kind. I couldn’t fault you. I had a bit of trouble breathing, but Olbas Oil on my pillow helped put me to sleep.
Since then I’ve seen you twice and had the tube (lacrimal stent) removed. After a few twinges out it came. You were very pleased with the healing of the scar and took some photos. Many thanks to you all for the hard work you do in making me look better. Good luck in your career, may you succeed and become very successful!”
Mrs JS (Aged 80). Surgery performed: External dacryocystorhinostomy with lacrimal intubation (tear drainage surgery) under general anaesthetic.
“.... At all stages of my treatment from initial consultation to my final review, I was made to feel at ease. I was nervous about the operation and what was going to be undertaken but the care of your staff reassured me. Your care and work was excellent too and I am very happy with the result..Grateful thanks to everyone!”
Mrs JB (Bromsgrove). Surgery performed: Bilateral upper lid blepharoplasty and unilateral upper lid ptosis correction under local anaesthetic at the Edgbaston Hospital, Birmingham
“... I can only commend the service and care I was given before and during my surgery. Prior to my surgery, I was given information about the operation. As I am 86 years of age, my daughter and grandson came along to the hospital with me, and not only did you explain the operation to me, but also to them. I was very pleased about this as I think it is important for your family to understand exactly what will happen during surgery.
I found your team very kind and caring both at Dudley Guest and Sandwell before and after surgery. I felt at ease and confident during my operation and was quite surprised when surgery was completed... Thank you once again!”
Mrs IH. Surgery performed: Excision of eyelid tumour followed by reconstruction after histological confirmation of clearance under local anaesthetic.
"..... thank you so much for giving me my new eyes!! What a difference it has made to me, not just the fact that I can see more now than I could before, but I also have eyelids, a fact that my daughter keeps commenting on. She says that she has never seen me with eyelids before and she’s is almost 30!! People at work have commented that I look younger and fresher, without looking startled which is just what we wanted to achieve. I can’t believe that on the day of surgery I was so calm, I am usually quite an anxious person, particularly where hospitals and treatment is concerned, but your chats beforehand and on the morning of the surgery put me completely at my ease. I really can’t remember anything of what went on even though you told me that I was talking the whole way through. Please thank your theatre team for their care too...."
Mrs AJ (Gibraltar). Surgery performed: bilateral upper eyelid blepharoplasty under local anaesthesia with twilight sedation as an outpatient procedure at the Edgbaston Hospital
"....if I had known about you guys before [oculoplastic surgeons], I wouldn't have gone to a general plastic surgeon and been in such a dreadful state when I first saw you. Thank you so much for giving me back my eyes. I wished I'd come to you in the first place! Please pass on my thanks to your wonderful caring team..."
Mrs TT (London). Surgery performed: revisional lower eyelid blepharoplasty and tear trough restylane performed at the Edgbaston Hospital.
"...Hello David, Thanks very much for the photos. And yes, they are a HUGE improvement! It has totally transformed my face..... I just want to say Thank you so much! My eyes literally pop when I have my war paint on! Lots of best wishes"
Mrs SC (Edinburgh). Surgery performed: Bilateral upper Oriental Blepharoplasty/ Double Eyelid surgery at the Edgbaston Hospital, Birmingham
“... I was referred to Mr Cheung by my doctor. He told me what I needed doing, which was that my top and bottom eye lids need to be tightened up and tear ducts washed out (nip and tuck). It involved injections around the eyes. I was rather nervous but need not have worried. He has done a lovely job. I have not had any problems since. I wish to thank Mr Cheung for the excellent job he and his team did.”
Mrs CD (Birmingham). Surgery performed: bilateral upper lid blepharoplasty, bilateral lower lid tightening and ectropion correction.
"...My eyelids look so lovely! I'm so thrilled! Thank you oh so much. Swelling has almost completely disappeared already. You just can't see the scars. My husband passes on his thanks too. He said I look like I did when he first met me 20 years ago. Thank you. Thank you. Thank you..."
Mrs KG (London). Procedures performed: bilateral upper lid blepharoplasty, bilateral lower lid blepharoplasty, tear trough rejuvenation with Restylane and wrinkle relaxing injections with Botulinum Toxin A injections under local anaesthesia at the West Midlands Hospital, Halesowen
"Dear Mr Cheung, I just wanted to say thank you so much for looking after my mom and removing her eyelid cancer. We were so worried but you always put our minds at ease and we can't even see where the original lump was now. You were so busy and everyone kept coming to ask for your advice when we saw you. We had to wait a while to see you each time because you were so busy with so many patients but you always made my mom feel special and safe. The NHS needs stars like you so please don't ever just leave our hospital"
Mrs RC. Daughter of a patient treated at Russells Hall Hospital, Dudley for Basal Cell Carcinoma of the eyelid
“The consultation with Mr Cheung was both informative and relaxed. He put me at ease about the surgery and explained the procedure. The operation itself went very smoothly and I had the best possible care at West Midlands Hospital. The recovery period was as I expected and I took 12 days annual leave from work. The bruising and swelling had disappeared by the time I went back to my job as a flight attendant. The recovery was pain free, just a little itching as the stitches were healing. So many people have commented on how fresh faced I look since the surgery. My work colleagues have been asking me if I've been on holiday as I look so well rested. I can honestly say that I had total confidence in Mr Cheung and had a very good experience in his care. My confidence in my appearance has improved and I feel 10 years younger...”
Miss KL (Cheltenham, Gloucestershire). Surgery performed: Bilateral lower lid blepharoplasty under local anaesthetic with twilight anaesthesia at the West Midlands Hospital, Halesowen
“....Oh David, I don’t want to big up your head too much but what others say about you is true! You are where medicine, art, science and habit meet. As you can tell I’m so damn happy with what you’ve done with my eyes. Thank you so so much....”
Miss MS (Manchester, Lancashire). Surgery performed: Bilateral lower lid blepharoplasty under local anaesthetic with twilight anaesthesia at the West Midlands Hospital, Halesowen
“...David, if only you really knew how much you’ve altered my life for the better! I can’t thank you enough. I can see again, everything looks so much brighter. Lovely lashes! Thanks so much for all the pictures of my eyelids but I don’t really want to look at them again. They remind me of how old I used to look. Thank you, thank you, thank you, thank you....”
Miss JC (Oxford). Surgery performed: Four eyelid blepharoplasty with twilight anaesthesia at the BMI Edgbaston Hospital, Birmingham
“...Now I understand why there’s a waiting time to see you and for surgery! You were so worth the wait though. I bit more expensive than my local plastic surgeon but so much more thorough. The plastic surgeon I saw before I saw you didn’t do half the tests that you did. I had total confidence in your care. Now to save up for my lowers! Thanks so much David”
Miss MB (Bristol). Surgery performed: Bilateral upper eyelid blepharoplasty with ptosis correction under local anaesthetic at the BMI Edgbaston Hospital, Birmingham
“…Before having my tear trough treatment I was naturally a little apprehensive. David gave me all the facts and his friendly and knowledgeable manner put me at ease and made me feel confident that he knows exactly what he is doing.I didn't need to worry however as he did a fantastic job and I had no problems whatsoever. What strikes me most about Mr Cheung is his skill and knowledge, as each case is individual, but he knows what to do to get the best result possible for you. I also felt assured that he would correct any problems, I actually emailed him for advice and he replied promptly and answered my query. It is clear to me that he is a principled and conscientious practitioner, who wants to achieve the best results possible for his patients. On top of that he has a friendly helpful manner and is generally a top guy!...."
Mr SH (London). Tear trough filler treatment for under eye dark circles and hollowness at the Edgbaston Hospital, Birmingham
"....One of the best pieces of news that I ever received in my life today when you told me that I was cleared of my eyelid cancer. My husband says that he can't see where you've actually removed the tumour. I was so worried at the time but you calmed down and instilled me with confidence. I'm so indebted to you and your team. Merry Christmas and carry on with the good work!..."
Mrs EH (Birmingham) Surgery performed: Skin cancer (BCC) removal from lower eyelid (Moh's micrographic surgery) with reconstruction as a day case under local anaesthesia at Sandwell Hospital, Birmingham
"....Finally my eyes are dry! The incision has disappeared altogether and after 10 years of embarrassment, I can finally play a round of golf with my friends asking why I'm crying! I should have had this surgery done years ago. Thank you so much again for you professionalism, skills and expertise. From the first time we met, you took the time to explain what was going on and what surgery entailed without resorting to jargon such that I knew what was going to happen. I knew I would be in competent hands. Thank you so much...."
Mr FT. Surgery performed: Dacryocystorhinostomy (tear duct bypass surgery for blocked tear ducts) to treating watering eyes under local anaesthesia with twilight sedation as a day case procedure at the West Midlands Hospital, Halesowen
".....It's been just over 3 weeks since I had the op, and I wanted to write to say a big thank you. As the swelling has settled down some more, I am really happy with the results. The whole experience from the moment I first contacted you has been a very positive one. You have been very informative throughout, always quick to reply to emails and have always put me at ease. A big thank you for the "freebie" on the day too, and the professional care you and your team provided at the time...."
Miss LL (Manchester). Surgery performed: bilateral upper eyelid Asian/ Oriental blepharoplasty combined with ptosis correction under local anaesthesia at the Edgbaston Hospital, Birmingham
".....Thank you so much for operating on my eyes recently for the removal of skin on the upper eyelids. The in how I look and therefore feel is remarkable in only three weeks. I can now work and carry on with my creative work without getting 'tired' and heavy eyes. I can also wear make-up again (very important to us women!). Thank you again for such a marvellous outcome...."
Mrs CP (London). Surgery performed: bilateral upper eyelid blepharoplasty under local anaesthesia as an outpatient procedure at the West Midlands Hospital, Halesowen
“ I would like to take this opportunity to thank you and your team for the friendly care and attention you gave me on my recent DCR operation which went very well, I’m glad to say. You and your team really did a first class job. You especially Mr Cheung!
I’m very grateful that it was you who personally performed the operation as you really are top class. I have to have further treatment later on but I have every confidence in your ability. You and your team have put me at ease and looked after me very well. I’m very happy with your system of patient care. Many thanks”
Mr DQ. Surgery performed: Unilateral dacryocystorhinostomy and retrointubation for lower canalicular obstruction (complex tear drainage surgery) under general anaesthetic.
"....Thank you again for your excellent care. For the first time in 15 years, I can finally say that I'm happy with my eyes. Thank you for giving them back to me! My husband is very, very happy and sends you his best regards. Please pass on my thanks to your excellent team and to all the nurses who looked after me. Your service is an example of clinical excellence and professionalism in the NHS."
Mrs GT. Surgery performed: Four eyelid blepharoplasty eyelid lowering with orbital fat debulking & repositioning for thyroid eye disease.
“...First and foremost, I would like to say that I have recovered very well from the surgery to my left eye. I did not experience any pain or bruising during recovery and I returned to work within a few days. My eye looks better than ever and I have not experienced any of the explained risks i.e. double vision or dry eye.
In considering relative comments about my experience, I have to say that initially I was concerned about the prospect of undergoing invasive eye surgery, which I feel is only natural. However on speaking to you about the procedure all my fears disappeared. You instil confidence in your patients and put them at ease, I feel this is of great importance for their well being. After consulting with you, I actually looked forward to the operation. Your bedside manner and professionalism is a credit to the Trust.
We must also mention the staff and your team at the ophthalmology unit. I thank them for all the care they provided before and after the operation. Every member was so helpful and courteous- a credit to the unit. This also speeds recovery and makes patients feel better. The way the ophthalmology is run is reminiscent of the way hospitals used to be: small is beautiful. Many thanks...”
Mr AP. Surgery performed: Debulking of prolapsed orbital fat under general anaesthetic.
“ I have had a thyroid problem for years, but the past 4 years or so it’s affected my eyes. They thought there was something behind my eye, pushing it forward, it was so bad. I had a CT scan and everything was clear. I was then referred to an ophthalmologist who said that my eyes did need minor surgery, so he referred me to Dr Cheung. I was so self conscious about my eyes when I was talking to anyone. I stopped using makeup. I had no eyelid at all in my left eye. When I first met Dr Cheung, he said that there was a minor operation he could do. I was so pleased that someone could help but on the other hand I was very very nervous, but he really put me at ease. When Dr Cheung told me I would be awake for the operation, this made me more nervous, but I thought just do it. I did have the operation and I’m so glad I did. I didn’t feel a thing. I now can look people in the eye, when I’m talking to them. I would like to thank Dr Cheung and I would recommend this operation to anyone who has a similar condition to mine. Thank you again Dr Cheung!”
Mrs RG. Surgery performed: Unilateral upper eyelid lowering for lid retraction due to thyroid eye disease.
“...I just wanted to say thank you once again for doing such a great job on my eyes last year. I'm so pleased with the results. I also thought you were a really nice and caring person as well as highly professional. Thank you so much Mr Cheung!”
Miss JA (London). Surgery performed: Bilateral upper eyelid revisional blepharoplasty under local anaesthetic at the BMI Edgbaston Hospital
“….Just wanted to say how thrilled I am with my new eyelids. From my consultation with Mr Cheung through to my operation, Mr Cheung was very professional and reassuring. I didn’t feel any pain when having my left and right eyelids done. In fact I would do it all over again! Before the operation, Mr Cheung said that it would be “better than going to the dentist and the operation is a bit like having your hair done” and he was right! The results are truly amazing. Thank so very much Mr Cheung!..”
Mrs RA (Walsall, West Midlands). Surgery performed: Bilateral Upper Eyelid Blepharoplasty/ Upper Eyelid Lift as an outpatient under local anaesthetic at the West Midlands Hospital, Halesowen
“....Dear David, thanks a billion for your photos, I will keep them for life as this is a very special memory of mine and I am very satisfied with the results, thanks for your amazing professionalism and constant reassurance! ...Many thanks for your incredible skills and consideration....”
Miss KIL (London). Surgery performed: Bilateral Upper Eyelid Oriental Blepharoplasty (Double Eyelid surgery) and Single Anchor Point Medial Epicanthoplasty under local anaesthetic at the BMI Edgbaston Hospital, Birmingham
" David. Thanks so much for looking after me. I'm made up with the result! I just wanted to say thank you for all your skills, your patience and always being there for me. Most of all thank you for looking after me as an individual. I know you're busy but I could never tell it from your consultation style, emails, telephone calls…Good luck with the future and I may see you again for my uppers in a few years…"
Mrs VP, Worcester. Surgery performed: Anterior approach lower lid fat draping blepharoplasty
“....Hi David, Thank you so much for the pics, but thank you more for the fantastic, skilled surgery and the complete overall experience, I couldn't be happier with the results....”
Mrs AP (Stourbridge, West Midlands). Surgery performed: Bilateral upper eyelid blepharoplasty and transblepharoplasty brow lifting with Endotine
“....Hi Mr Cheung. Photos look great on website. Thanks again for doing an amazing job on my eyes....”
Miss MU (Stourbridge, West Midlands). Surgery performed: Complex lower lid blepharoplasty
“ Hi David, thank you for the pics. It was good to see you too. So glad my eyes have improved so much, thanks to your expertise....Lastly thank you so much for taking care of me, no need to worry about me going to anyone else. I have found the best and will stay with the best!....”
RL (Coventry, East Midlands) Surgery performed: Bilateral lower eyelid transconjunctival blepharoplasty under twilight sedation